The View from the Hill, Issue 1: The Spreadsheet That Moved Hundreds of Millions
One file, hundreds of millions There’s a spreadsheet at a company you’ve heard of. There may be one at yours.
Insights on process improvement and business transformation
Process Improvement for Universities: Students Don’t Drop Out of Classes
Lean for higher education: why students drop out of processes, not classes — and how university operational efficiency in enrollment, aid, registrar, and advising drives retention.
Hiring a Lean Six Sigma Consultant: Five Filters Before You Sign
How to hire a process improvement consultant: five filters — certifications (CSSBB/CSSMBB), documented results, industry fit, capability transfer, and honesty about readiness.
Organizational Readiness: The Pre-Flight Check Your Transformation Deserves
A transformation readiness checklist from a Master Black Belt: the five pre-flight checks every Lean Six Sigma launch needs, why readiness gaps kill programs, and how to assess yours free.
Lean Six Sigma vs. Agile: Stop Asking Which Is Better
Lean Six Sigma vs Agile compared honestly: when each methodology wins, where each fails, and why mature organizations run both. A process improvement methodology comparison in plain English.
Lean Six Sigma in Financial Services: Faster and More Compliant
Process improvement in financial services: how Lean Six Sigma cuts loan cycle times, servicing rework, and claims delays in banking and insurance — while making compliance stronger, not weaker.
DMAIC vs. DMADV: One Question Decides Which You Need
DMAIC vs DMADV explained by a Master Black Belt: which Six Sigma framework to use, when to use DMAIC, when DMADV fits, and the one question that decides it — with a comparison table.
Six Signs Your Organization Has Outgrown Its Processes
Constant firefighting, heroic month-ends, one-person dependencies, the spreadsheet that runs everything — six signs of operational dysfunction, and what to do about each.
Lean Six Sigma in Healthcare: Capacity Without New Headcount
How Lean Six Sigma works in healthcare: cutting ED waits, discharge delays, and billing rework — hospital process improvement that creates capacity without new headcount.
Why Transformation Initiatives Fail — and What the Survivors Do Differently
Most business transformation failures happen quietly, months after launch. The real reasons transformations fail — and the change management disciplines that separate the ones that stick.